cv44 Privacy Policy — Your Information Is Protected

cv44 ("we", "us", or "platform") operates a secure and transparent online casino and sports betting service for users in Bangladesh. This privacy policy will inform you about what types of personal information we collect, why we collect it, how we use it, and how we keep it secure.

By using the cv44 website, mobile version, or any other service, you are agreeing to the terms of this privacy policy. If you are not at least 21 years old, you may not register or use any service on this platform.

If this policy changes, we will update it on the website and notify registered users. Continued use of the platform after any changes means you have accepted the new terms.

1.1 Information You Provide Directly

When you register with cv44, verify your account, or contact us, we may collect the following information:

• Full name and date of birth
• Email address and mobile number
• Username and password (in encrypted form)
• Payment method details (bKash, Nagad, Rocket, bank account number — stored fully securely)
• National ID card or passport information (for required KYC verification)
• Information provided when contacting our support team

1.2 Automatically Collected Information

When you use cv44, our system automatically collects certain technical information:

• IP address and approximate location
• Device type, operating system, and browser version
• Time of site access, page view history, and session duration
• Gameplay history and betting activity
• Information collected through cookies and similar tracking technologies
• Referral source or affiliate information

1.3 Information Received from Third Parties

In some cases we may receive information through third parties, such as:

• Transaction verification information from payment gateways and financial institutions
• Risk assessment information from fraud detection services
• Identity verification information from public databases

2.1 Service Delivery and Operations

cv44 uses the information it collects primarily for the following purposes:

• Creating, verifying, and managing user accounts
• Processing all financial transactions including deposits and withdrawals
• Operating the gaming service and sports betting platform
• Managing bonuses, promotions, and the VIP programme
• Personalising the service according to user preferences

2.2 Security and Compliance

• Preventing fraud, money laundering, and other financial crimes
• Age verification — ensuring access only for those aged 21 and above
• Completing the KYC (Know Your Customer) process
• Detecting and preventing unauthorised access to accounts
• Meeting legal and regulatory obligations

2.3 Communication and Support

• Sending important notifications related to transactions
• Providing customer support via 24/7 live chat and email
• Informing you about relevant promotions and offers (where consent is given)
• Communicating important platform changes or policy updates

2.4 Responsible Gaming

cv44 analyses your gameplay and financial activity data to ensure responsible gaming. This allows us to identify potentially problematic behaviour in time to offer support and to help you set limits.

3.1 When We Share Information

cv44 never sells your personal information. However, we may share information in the following circumstances:

• Service providers: With our trusted technology partners for payment processing, KYC verification, and fraud detection — only the minimum necessary information.
• Legal obligations: In response to a court order, government directive, or valid request from a law enforcement agency.
• Security needs: Where immediate action is required to prevent fraud or criminal activity.
• Business changes: In the event of a change of ownership or merger of cv44 — you will be notified in advance.

3.2 Information with Game Providers

Our game providers — including Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming — use minimal technical information (session ID, bet amount) to operate their games. They do not receive your personally identifiable information. All providers are required to comply with our privacy standards.

4.1 What Cookies Are and How They Are Used

Cookies are small data files stored on your device. cv44 uses the following types of cookies:

• Essential cookies: For maintaining login sessions and ensuring security — these cannot be disabled.
• Functional cookies: For remembering your preferences (language, game settings).
• Analytical cookies: For understanding site usage and making improvements — with your consent.
• Marketing cookies: For showing relevant promotions — with your consent.

4.2 Cookie Controls

You can disable non-essential cookies through your browser settings. Please note that disabling certain cookies may mean some platform features do not work properly. Contact our support team for more details on managing cookies.

5.1 Technical Security

cv44 uses industry-standard technology to protect your information:

• SSL (Secure Socket Layer) encryption — on all data transmissions
• Sensitive data stored with 256-bit encryption
• Firewalls and intrusion detection systems
• Regular security audits and testing
• Two-Factor Authentication option
• Password hashing — passwords are never stored in plain text

5.2 Organisational Security

Alongside technical safeguards, we follow strict security policies at the administrative level:

• Staff access to information limited on a need-to-know basis
• Regular privacy and security training
• A rapid response plan in the event of a data breach
• Strict confidentiality agreements with third-party service providers

5.3 In the Event of a Data Breach

Despite all our precautionary measures, should a data breach occur, we will notify affected users as quickly as possible and take the necessary remedial action.

6.1 Accessing and Correcting Information

By logging in to your account and going to your profile settings, you can view and correct your personal information at any time. If any information is incomplete or incorrect, contact our support team to have it updated.

6.2 Account Closure and Data Deletion

You can request to close your cv44 account at any time. However, we are required to retain certain information for a specified period to meet legal obligations (financial record-keeping, fraud investigations).

6.3 Marketing Communications

You can stop receiving marketing messages at any time — from your account settings or by letting our support team know. However, receiving transaction-related and security notifications is essential for your account.

6.4 Data Portability

You can request a copy of your personal data. Submit this request by emailing [email protected] — we will respond as quickly as possible after verification.

cv44 retains your information only for as long as necessary. Information for active accounts is retained until the account is closed. After closure, certain information must be kept for a specified period in accordance with legal and regulatory obligations.

Financial transaction records are generally retained for 7 years from the date of the transaction. Information related to fraud investigations may be kept until the investigation is concluded. After the stated periods, information is securely deleted or permanently anonymised.

cv44 is for people aged 21 and above only. We do not knowingly collect information from minors. Age verification steps are taken at registration and additional identity verification may be required in suspicious cases.

If we learn that information has been collected from a minor, that information will be immediately deleted and the account will be closed.

cv44 periodically reviews and updates this privacy policy as needed. For important changes, we will notify you at your registered email address. Continuing to use the platform after a policy update will be considered your acceptance of the new terms.

The "Last Updated" date at the top of this page always indicates the most recent effective version. If you have any questions about a previous version, please contact our support team.